Tuesday, September 05, 2006

Message to Dell

"Can you address the issues we are still facing daily with GX270s (and some GX280s) with bulging capacitors - probably 50% of our current PCs out of over 3000 are GX270s - currently for every single PC we have to phone up, spend half an hour diagnostics with dell for them to arrange a motherboard replacement - in each instance we (myself and the Dell tech) knows that the problem is resolved by a motherboard replacement - this fixes 100% of the GX270s we've had problems with, yet this is taking hours of productivity (per incident) away from the staff we support and from us as IT support technicians - surely there is a quicker solution to this problem?"

This message is regarding faulty capacitors used in Dell Optiplex GX270s (and GX280s): More info here. and was posted to dell's official blog.

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