computers. i hate them. scenario: upgrade windows98 pc to windows2000. insert w2k cd, wait 1hour. try running office 2000 / outlook after upgrade. it says 'sorry we need to reconfigure office because you've upgraded from windows 95/98 - please insert your office 2000 premium cd' so you insert the cd, it says 'sorry that's not an office 2000 premium cd' when in fact IT IS!! okay, so you try to uninstall office 2000 - it won't let you! - so you use the microsoft clean up utility to uninstall office 2000 - then reinstall office 2000 - then try again, it says the same, 'sorry we need to reconfigure office because you've upgraded from windows 95/98 - please insert your office 2000 premium cd' - okay so you log on as the admin again, uninstall office 2k with the clean up utility, delete the whole office 2000 folder, then reinstall office 2000... finally an hour later, you run outlook and it works, it still says 'you've upgraded... please insert the cd...' but this time it accepts it... then you think, fantastic! so you log off and then log on again as the user... only to be told 'sorry we need to reconfigure office because you've upgraded from windows 95/98 - please insert your office 2000 premium cd' then when you insert the cd that you've just used to reinstall office for the 2nd time it says "SORRY - THAT'S NOT THE RIGHT CD!!!"!!!! AAAARRRGGHHH!!!