The capitalist revolution?
something you already knew but doesn't get admitted much :
"capitalism" as we know it is failing us as individuals
blah blah blah.. customer support research costs loadsa money and comes up with a pap automated system.. which is a symptom of a larger problem.. "Managers are at the centre, preoccupied with their own interests .. But their path has become corrupted, they are insulated and have become a source of governance catastrophes." .. senior managers at American Airlines.. granted themselves bonuses while negotiating to cut the pay of other staff. .."US companies are driven to please their shareholders ..

all this means is that workers get paid minimum possible (where skills / training not required much).. and companies like apple are concerned more with profit than a customers satisfaction.. ok so that wasn't really what the link was about..

The link is a bit about how if you go into some kind of 'relationship' or partnership with a collection of companies selling you an integrated solution, you maybe get a bit more control over the whole deal. don't see how myself.